DELIVERY CONDITIONS As interested in communicating with Hotel Voco Guadalajara Neruda, I give authorization to use my personal data for the purpose of: 1) Establishing contact in order to respond to concerns, complaints or suggestions. 2) Disseminate information about products, services and offers. 3) Evaluate the quality of the services and products offered. 4) Invite to training, courses, seminars or any type of event held by Hotel Voco Guadalajara Neruda. 5) Conduct studies and market analysis. 6) Transfer and transmit personal data to third parties with commercial links with Hotel Voco Guadalajara Neruda. 7) As well as to initiate any type of communication so that Hotel Voco Guadalajara Neruda fulfills its corporate purpose and the development of its functions as a company. Hotel Voco Guadalajara Neruda within the framework of Law 1581 of 2012, Decree 1377 of 2013, as well as other concordant regulations, reminds you that as the owner of the information provided, you have the right to know, update and rectify your personal data, and in the appropriate cases, to delete them or to revoke the authorization given for their treatment. Address: For the purposes of this privacy notice, Hotel Voco Guadalajara Neruda indicates as its address the one located at Av Pablo Neruda 2828, Providencia 4a. Secc, 44630, telephone (57 - 605) 651 7450 Ext. 30203, email address: franquicia@emhotels.com

Each time the Hotel Voco Guadalajara Neruda server is accessed, the IP address from which the user is browsing will be collected and recorded, as well as the pages of Hotel Voco Guadalajara Neruda that the user visits. These data will be stored in a LOG file for statistical purposes and to determine the number of page views.

The https://www.emhotels.com/ portal allows access to other web pages managed and controlled by third parties through different links to make it easier for users to search for information, content and Internet services, without under any circumstances may be considered a recommendation or invitation to visit them. The creation of a hyperlink from a web page of another Internet portal to any of the pages of the paratytech.com portal must be subject to the following conditions:

• Any hyperlink to the https://www.emhotels.com/ portal will be made to its main page or main pages of the sections it contains;
• Reproduction of the services or contents of the Hotel Voco Guadalajara Neruda portal is not permitted under any circumstances;
• The web page in which the hyperlink is established will not contain illegal information or content, contrary to morality, good customs or public order, nor will it provide content contrary to any right of third parties;
• No false, inaccurate or incorrect statement will be included about the pages of the paratytech.com portal, nor about the services or contents thereof;
• Deep-links, IMG or image links, or frames with the pages of the paraty.es portal will not be established without the prior express authorization of Hotel Voco Guadalajara Neruda;
• Except for those signs that are part of the hyperlink, the web page in which it is established will not contain any trademark, commercial name, establishment label, denomination, logo, slogan or other distinctive signs belonging to Hotel Voco Guadalajara Neruda;
• The establishment of the hyperlink will not imply the existence of relations between Hotel Voco Guadalajara Neruda and the owner of the web page or portal from which it is made, nor that Hotel Voco Guadalajara Neruda has authorized the hyperlink or supervised, known, accepted or assumed the services and content offered on said portal. Hotel Voco Guadalajara Neruda does not commercialize, nor previously control, nor endorses the contents, services and information available on said web pages, and is not responsible for them or for the information and statements included in them. Hotel Voco Guadalajara Neruda is not responsible for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, statements, products and services existing or offered on web pages not managed by itself.

Hotel Voco Guadalajara Neruda reserves, without the need for prior notice and at any time, the right to temporarily suspend access to its web page and to make the modifications it deems appropriate to the page, the services or information offered, the presentation or their location and the conditions of access and use of the Hotel Voco Guadalajara Neruda website. All information received on this website will be considered transferred to Hotel Voco Guadalajara Neruda free of charge. Email will not be considered as a valid means for the purposes of filing claims. To do this, they should contact the Legal Department of Hotel Voco Guadalajara Neruda, located at Av Pablo Neruda 2828, Providencia 4a. Secc, 44630 Guadalajara, Jal., México, which will indicate in each case the channels to follow.

All matters relating to the Hotel Voco Guadalajara Neruda website are governed by Spanish law and are submitted to the jurisdiction of the corresponding Courts and Tribunals, waiving any jurisdiction that may correspond.

The user will be responsible, in any case, for the veracity of the data provided, reserving Hotel Voco Guadalajara Neruda the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that proceed by law. Likewise, the user must be duly authorized to provide data from third parties. Only if you have the consent of future hotel guests, the user may provide the hotel with such data. Such information, which will allow Hotel Voco Guadalajara Neruda to provide a better service to its guests, is optional, therefore, its consignment by the user implies, under their sole responsibility, the assumption of the duty to inform those of the content of our Policy. of Privacy prior to the provision of personal information.

Access to the page does not imply in any case the existence of a commercial relationship between the user and Hotel Voco Guadalajara Neruda. The portal only provides information about vacant hotel rooms at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel. The reservation of hotel nights on this website implies adherence and acceptance by the client of each and every one of the general conditions set forth herein. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the data provided when making the online reservation is true, complete and concise.
3) Only those pages that appear within the web map are included in the web.
4) That access to this website is the responsibility of the user.
5) That once the reservation is made, the electronic document in which it has been formalized will be filed, you can access it at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, people and the chosen Hotel.
7) The conditions and price of the reservation made are those that are expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under your responsibility.
9) That your card details are collected for the purpose of guaranteeing the reservation. The payment of the same will be made in the chosen Hotel and only in the case of cancellations or non-appearances (no shows), the reservation will be canceled and the charge established in the rate conditions will be made.
10) The offers will only be valid during the time they remain accessible to the recipients of the service.

The prices indicated are Retail Prices. The price includes: Price per night depending on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service as well as extras such as taxes, transfers, tips, telephone calls, laundry services, minibar, parking, etc... Check-in and check-out ) as a general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 3:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure.

All travelers, without exception (children included), must carry their corresponding personal and family documentation in order, be it civil registration, passport or ID, according to current legislation. Minors under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it can be requested by any authority. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being denied entry into the city, or the country for lacking the requirements that are demanded, or for defect in the required documentation, or for not Being the carrier of the same, the hotel declines all responsibility for events of this nature, being the consumer's responsibility for any expense that arises, applying in these circumstances the conditions and rules established for the case of no-show.